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Frequently Asked Questions...

Q: What is backwashing the pool?

A: Backwashing reverses the flow of water in the sand filter to clean the sand - instead of going from top down, it goes bottom upwards. The purpose of this is to dislodge dirt from the sand filter and send it out the waste pipe. You should backwash when the pressure increases by 5PSI (roughly every week). Water may need to be added after backwashing.
* Automatic water timers are offered to help eliminate the hassle of remembering to turn off the water. Ask for details to purchase a water timer if you do not already have one.

Q: When do I need to change out the sand in my sand filter?

A: It depends on the type of sanitizer the pool is on. There are 3 main EPA registered sanitizers for pools...chlorine, bromine, and biguanides. Yes, your sand can last 4 to 5 years, possibly 6 on a chlorine pool without being changed assuming that you chemically clean it once a year and backwash as needed. Now, if your pool is using a non-chlorine sanitizer (bi-guanide) Baquacil as an example, you must change the sand every 2 years and clean it at the beginning of the pool season. Baquacil is a VERY filter dependant product. It does not oxidize waste like chlorine does. It actually collects the particles and traps them in the filter, and they stay there. Some will be backwashed out during backwashing, but the rest just stay there until chemically cleaned out.

Q: What should I do if my pools pump or filter is making strange noises or leaking?

A: Always turn the system off at the breaker (not the time clock), and contact us ASAP.

Q: How long should I wait to swim after the pool has been shocked with chlorine?

A: Generally you should wait 12 hours after your pool has been serviced.

Q: How will foul weather like rain and strong winds affect my maintenance schedule?

A: During periods of foul weather we are often forced to alter our normal maintenance procedures. We will not take the chance of clogging your plumbing or your equipment with unseen objects that may be at the bottom. Once bad weather has passed, service will resume the same day or the very next day. (If your service day does not fall on a Friday)

Q: Why is my pool cloudy or milky white the day I had my pool cleaned?

A: The service technician may have done one or all of the following if needed: Brushed the sides and bottom of the pool(Gunite/concrete pools may create "dust") or added calcium hypochlorite (aka shock). The cloudiness will subside and become clear again once the pump has filtered and circulated the water for 12 hours. *If you are planning for a pool party/open house showing, please take this into consideration. Same day or day before cleaning is not recommended. If your pool is green, please allow 4 to 6 days to become clear and swimmable.

Q: How full should I keep my pool?

A: Ideally, water level should be maintained half way up the tile line or midway in the skimmer throat. The skimmer is the surface opening on the side of your pool. Typically you will see a round or square plastic lid where floating leaves and debris will into the skimmer basket. Most pools have at least one if not two skimmers. The larger the pool, the more skimmers you will have. *If it happens to rain for several days and the water level goes above the skimmer(s) do not panic. Backwashing or "wasting" the water out will return pool to acceptable levels.

*All advice is to be used at your own risk. The Owner of this company, anyone associated with this company and web service provider do not assume any responsibility if damage/injury to your pool or yourself occurs. If you are unfamiliar with your pool, please contact a pool service technician professional.